“You’ve got to start with the customer experience and work back towards the technology – not the other way round.”
For the past years, we have seen how the customer service industry continues to develop in meeting the growing needs of the customers. Tools are improved, methods are polished and people are equipped to achieve excellence in customer service delivery. Regardless of the “what” and “how” of customer service, the “why” is most essential.
The significance of having quality customer service is the long-term relationship you build with your customer. All the other reasons fall second. So to help you internalize customer service excellence, we have compiled 55 ideas to keep your customer happy.
And as they say, courteous treatment will make a customer a walking advertisement